Wholesale Terms and Conditions
|FOB from Rwanda to You||US Orders|
|Azizi Life is your bridge to dedicated rural artisans in Rwanda. These craftspeople work within their own communities, harvesting and preparing locally-grown raw materials for their product. Every piece is made exclusively by hand.
Please inquire about collaborating with the artisans on bespoke designs.
|Enjoy the convenience of products shipped quickly direct from our US warehouse! Many of Azizi Life’s products are warehoused in smaller quantities in Spokane, Washington. Please ask us about product availability.|
|Payment Terms:||50% deposit due to begin production with the balance to be paid 30 days after the receipt and acceptance of your order.
Shipping shall be paid by the customer before products are sent.
Payment terms for orders over $20,000 shall be discussed before the order is finalized.
|Payment in full is due before your order is shipped.
Credit terms upon request.
Return customers receive 30 days credit!
|Payment Method:||Customers Outside the US: International wire transfer. US-Based Customers: Payment by US bank transfer. (Customer bank charges are the responsibility of the customer).
Payments by Visa, MasterCard, or PayPal are gladly accepted with a 4% processing fee.
|We accept Visa, MasterCard, US bank transfer, check, or PayPal payment.|
|Lead Time on Orders:||Most orders will ship within 8 weeks or less of receipt of order, however larger or custom orders may take longer. Our team will do our utmost to work with the artisans so that your order is crafted within your time frame.||Your order will be shipped from our warehouse in Spokane Washington within 3-5 business days, subject to product availability.|
|Price Terms:||All prices quoted are FOB Rwanda. The buyer is responsible for all international shipping and handling costs, import duties and costs for the country of destination.||Prices for US orders include all costs with the exception of shipping & handling from Spokane, WA.|
|Currency:||All prices are quoted in US Dollars||prices are quoted in US Dollars.|
|Shipping:||Orders ship via airfreight unless otherwise arranged with the buyers. Shipping estimates are available upon request.||US orders are mailed via FedEx or USPS. The customer is responsible for covering the cost of shipping & handling from our Spokane, WA warehouse.|
|Custom Designs:||Custom designs are available; sampling fees apply to custom designs requested by buyers. Contact Christi Whitekettle [email protected] for more details.||Ask us about additional products available from our US warehouse. Custom designs are available exclusively from Rwanda.|
|Tagging and Story:||Azizi Life is happy to work with you to tag your products as you prefer. Our standard tag includes an impact statement plus a second tag with the artisan’s name handwritten in blue or black ink.
If you would like to share more of the artisan’s story with your customers, our team will work with you to provide photos and copy, or to produce story cards that best speak to your customer. Printing costs are the responsibility of the buyer.
|All Azizi Life products include a hangtag which highlights the impact of the purchase. The artisan’s name is handwritten on a second hangtag. For buyers interested in sharing more of the artisan’s story, Azizi Life has created full-color postcards featuring the story of a featured artisan cooperative as well as of Azizi Life. These “Connections Cards” are available free of charge.|
|A Note on Handcrafted, Natural Products:||Because of the nature of the crafting process, variation in products will occur. Azizi Life and our artisan partners will do our best to ensure consistency. Products shipped from the US will contain more variation than custom FOB orders from Rwanda.|
|A Closer Look:||Azizi Life is committed to professional, loving and transparent long-term relationships with artisans and customers alike. Please inquire for additional information and references. Azizi Life also extends an open invitation to come out and visit us and the artisans in Rwanda.|