Wholesale Terms and Conditions
|FOB from Rwanda to You||US Orders|
|About FOB: Orders priced at FOB are shipped directly from Rwanda to the customer’s chosen airport. The customer is responsible to cover all export, shipping and import/ customs clearing costs. Azizi Life will assist in arranging ground transportation to the customer when requested. Once the order is fulfilled, FOB orders are shipped according to the customer’s schedule||About Wholesale: Azizi Life has a partner warehouse in Spokane, Washington. Orders placed at wholesale prices are shipped from Spokane for a flat rate of $30.
Request wholesale credentials to order online.
Many of Azizi Life’s products are warehoused in smaller quantities in Spokane, Washington. Please ask us about product availability.
|Minimum Order:||Standard Products: US$200 Custom Products: US$1,500||Standard Products: US$200 Custom Products: US$500|
|Payment Terms:||50% deposit due to begin production with the balance to be paid 30 days after the receipt and acceptance of your order.
Shipping shall be paid by the customer before products are sent.
Payment terms for orders over $20,000 shall be discussed before the order is finalized.
|Payment in full is due before your order is shipped.
Return customers receive 30 days credit upon request.
|Payment Method:||Customers Outside the US: International wire transfer.
US-Based Customers: Payment by US bank transfer. (Customer bank charges are the responsibility of the customer).
Payments by Visa, MasterCard, or PayPal are gladly accepted with a 4% processing fee.
|We accept Visa, MasterCard, US bank transfer, or PayPal payment.|
|Lead Time on Orders:||Most orders will ship within 8 weeks or less of receipt of order, however larger or custom orders may take longer. Products crafted from wood or banana leaf may require a longer lead time. Our team will work to provide you an accurate time estimation prior to beginning your order.||Your order will be shipped from our warehouse in Spokane Washington within 3-5 business days, subject to product availability.|
|Price Terms:||All prices quoted are FOB Rwanda. The buyer is responsible for all international shipping and handling costs, import duties and costs for the country of destination.||Prices for US orders include all costs with the exception of shipping & handling from Spokane, WA.|
|Currency:||All prices are quoted in US Dollars||All prices are quoted in US Dollars.|
|Shipping:||Orders ship via airfreight unless otherwise arranged with the buyer. Shipping estimates are available upon request.||US orders are mailed via FedEx, UPS, or USPS. The customer is responsible for covering the cost of shipping & handling from our Spokane, WA warehouse.|
|Custom Designs:||Custom Product Design Collaboration is available. Sampling fees apply to custom designs requested by buyers.||Color Customization is now available for select designs. Fully-customized designs are available exclusively from Rwanda.|
|Tagging and Story:||Azizi Life is happy to work with you to tag your products as you prefer. Our standard tag includes an impact statement and the artisan’s name handwritten in blue or black ink.
If you would like to share more of the artisan’s story with your customers, our team will work with you to provide select photos and copy, or to produce story cards that best speak to your customer. Printing costs are the responsibility of the buyer.
|All Azizi Life products include a hangtag which includes an impact statement and the artisan’s name handwritten in blue or black ink.
For buyers interested in sharing more of the artisan’s story, Azizi Life has created full-color postcards featuring the story of a featured artisan cooperative as well as of Azizi Life. These “Connections Cards” are available free of charge.
|Photos:||Select Azizi Life photos may be used upon request. All photos must be credited to Azizi Life. Please do not use Azizi Life images of products or artisan partners for branding purposes (ie. profile pictures, main website images, print images) without written consent.|
|A Note on Handcrafted, Natural Products:||Azizi Life is your bridge to skilled artisans in Rwanda. These craftspeople work within their own communities, harvesting and preparing locally-grown raw materials for their product. Every piece is made by hand. Because of the nature of the crafting and coloring processes, some variation in products will occur. Azizi Life and our artisan partners do our best to ensure consistency.|
|A Closer Look:||Azizi Life is committed to professional, loving, and transparent long-term relationships with artisans and customers alike. Please inquire for additional information and references. Azizi Life also extends an open invitation to come and visit us and the artisans in Rwanda.|